- Who We Are
- Brief
- Point of view
- What We Do
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- Our Impact
- Genpact Intelligence
- Connected Commerce
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- Remove obstacles that eat into digital commerce profitability
- Avoid third parties and connect directly to customers
- Combine experiences and data to drive sustainable growth
- A true end-to-end offering for companies doing business online
- Real value for our clients
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- A collection of success stories from the dawn of generative AI
- Get in touch with an expert
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Remove obstacles that eat into digital commerce profitability
Many enterprises lack a cohesive approach to digital commerce in terms of technology infrastructure, customer journeys, and operating models. We have the solution.
Avoid third parties and connect directly to customers
If you're dealing with Amazon, penalties for not meeting its requirements can cause up to 20% in additional revenue leakage. Direct-to-consumer (DTC) brands are wary of third-party marketplaces, especially Amazon, because they don't want to get cut out of the customer relationship. Brands also risk losing valuable data and direct feedback from customers by selling through third parties.
Combine experiences and data to drive sustainable growth
A fragmented digital experience means lost sales and eroding customer loyalty because you're working with poor customer data. Plus, you can't scale up to new geographies and product lines effectively, resulting in poor customer service and low profitability. And even when you do make sales, you stand to forfeit about 10% in revenue due to inefficiencies, especially if your supply chain can't adapt to different order sizes.
A true end-to-end offering for companies doing business online
- Marketplace enablement
- Technology and operation excellence
- Finance effectiveness
- Omnichannel experience
- Cognitive supply chain
- Analytics and insights