Simplify clinical case management with Genpact and ServiceNow
Our clinical case management solution, powered by ServiceNow, helps streamline workflows, reduce admin, and support personalized patient care with insightful data. By simplifying case management, you can focus on what matters most – providing quality care to every patient.
Bring automation to previously manual processes and create intelligent workflows that save time and money.
We help organizations automate up to
30%
of clinical tasks so clinicians can focus on top-of-license work
Capture all the data you need to improve equity-driven treatment recommendations.
Standardized workflows give greater visibility to support seamless clinical decision-making and reporting.
Companies using our solution have seen a
20%
reduction in clinical team workloads
Automated and prioritized claims management aligned to business priorities supports faster processing.
Onboard patients faster than ever
Our customizable patient portal speeds up patient onboarding without compromising accuracy. The portal supports:
Real-time communication between providers and patients
Self-service capabilities that empower and engage patients
Patient preferences for personalized care
Capture comprehensive health equity data
We offer a better way to manage every aspect of health equity data to support personalized treatment recommendations and referrals, clinical progress, and patient adherence. This includes:
Social determinants of health
Race, ethnicity, and language preference
Sexual orientation and gender identity
Make smarter referrals
Match patients to the right specialist based on their needs and preferences. Our Preferred Provider Network goes far beyond matching based on basic location and insurance information. We have comprehensive data on specialists so you can consider:
Special focuses
Residency
Fellowships
Board certifications
Feedback from team members
Patient reviews
Published journal articles
Research areas
A tried, tested, and trusted solution
Genpact worked with a major healthcare provider struggling with fragmented systems and manual workflows. We customized the ServiceNow Healthcare and Life Sciences Management platform to create an automated patient portal to improve patient communication and patient experience. Our work freed up 1,000 hours of top-of-license time each month, allowing its care team to dedicate more time to their patients.
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