Medical devices help patients lead healthy and happy lives. So, if a device breaks, it needs to be fixed as soon as possible. But in an ideal world, these devices should be serviced and updated before that even happens.
Technical support agents are at the heart of all the action. And AI can help them be more productive, so patients are better protected.
In this webinar, in partnership with AdvaMed, our medtech transformation experts Reni Thomas and Harpreet Singh explore how AI can improve medtech support.
We've broken down the webinar into four sections:
Setting the scene and exploring the case for change
Gen AI capabilities and what success looks like
Exploring the art of the possible
Q&A
Setting the scene and exploring the case for change
For medtech companies, the core goals of boosting revenue, reducing cost, and managing risk remain the same. But there's a shift from reactive to proactive medtech support happening that's only possible to achieve with the help of AI.
Gen AI capabilities and what success looks like
From intelligent search to suggesting the next best action, we explore a variety of ways AI can be used to improve medtech support. Better still, these improvements can be made in tandem to enhance customer satisfaction across every interaction.
Exploring the art of the possible
Here, the team looks to the future of how gen AI can be used to improve medtech support. And they consider the role of agentic AI, where intelligent AI agents work as a team, alongside human agents, to deliver the best possible service.
Q&A
There's so much discussion about the potential of AI that it's natural for business leaders to question how and where to get started. As this webinar was delivered to a live audience, we made sure there was plenty of time to address their questions.