Content moderation talent, policy expertise, and digital solutions
Leading research firm Everest Group has named Genpact a leader in its Trust and Safety Services PEAK Matrix® Assessment 2025, recognizing Genpact's vision, capability, and market impact as a trust and safety (T&S) service provider. It's the fifth consecutive year Genpact has been named a leader.
Our position as a leader means we're at the forefront of generative AI adoption while prioritizing AI safety practices. Our deep domain and industry expertise make us a strategic enabler for clients.
Genpact protects users and enhances T&S operations by combining industry knowledge with advanced technologies like AI and agentic AI capabilities. Our strengths highlighted in the report include:
- Comprehensive support across the T&S value chain, serving clients in social media and messaging apps, search engines, LLMs, and app store, BFSI and fintech, e-commerce, gaming, and legal betting industries
- End-to-end AI safety support, from data annotation and labelling to AI model development and ongoing maintenance
- Established partnership ecosystem with providers for content moderation, risk and threat intelligence, red teaming, and analytics
- Generative AI-based agent assists tools for improving internal operations
- Tailored initiatives for individual needs, cultural contexts, and content-specific challenges with tech-based wellness tools and bots, specialized training, and a resiliency program for moderators
“Genpact offers end-to-end trust and safety services to buyers from all major industry verticals. It also offers support for T&S benchmarking and guardrail design, transparency reporting, and regulatory risk assessment, says Abhijnan Dasgupta, Practice Director, Everest Group.
“Genpact continues to invest in trust and safety tools and technology, including investments in an ML-based age verification tool and gen AI-based agent assist tools for enhancing efficiency of internal operations. It has also established a partnership ecosystem with providers for content moderation, risk and threat intelligence, red teaming, and analytics to offer technology-based solutions to its clients. These are some of the factors that have contributed to Genpact strengthening its positioning as a Leader in Everest Group's Trust and Safety Services PEAK Matrix® 2025.”