Retail

Rethink retail with AI to enhance omnichannel experiences and drive operational excellence

How to improve retail pricing with the power of AI
Website secures new customers and revenue boost for retailer

Be the retailer shoppers consider first

We help drive growth and innovation across the retail industry by transforming businesses with AI, automation, and analytics solutions. See how we deliver personalized experiences and boost operational excellence and profitability.

Your challenges, our solutions

Solutions
Services

AI-Powered Post-Payment Audit for Retail

Supercharge post-payment audits (PPA) with AI and save up to 0.5% of supplier spend

Connected Commerce

Unlock growth with a robust commerce strategy, integrated UX, and intelligent operations

Logistics Management

Transform product flows with AI-enabled operations and end-to-end supply chain visibility

Retail Industry Solutions

Deliver greater value to customers with transformed operations and connected ecosystems

Sourcing and Category Management

Optimize spend and boost profitability with strategic sourcing and category management

Value Leakage Prevention

Combat value leakage and speed up recovery with data analytics and AI

Artificial Intelligence

Unlock AI’s full potential by embedding predictive intelligence, generative creativity, and autonomous agents.

Artificial Intelligence Services

Redefine how you work with artificial intelligence, machine learning, and generative AI

Enterprise Risk and Compliance Services

Mitigate risks, improve compliance. Rethink controls for a more agile, secure enterprise

Experience Services

Deliver experiences that transform how people, technology and businesses interact

Finance and Accounting Services

Build growth, agility, and financial resilience for a sustainable future

Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

Supply Chain Management Services

Eliminate silos, enhance visibility, and build resilience with advanced tech and AI

Real value for our clients

Leading retailers choose us to help them run seamless and sustainable supply chains and delight customers at every step of the buying journey.

View all case studies

Operational excellence

Curbing cash leakage to save millions in supplier overpayments. Read more

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Sustainability

Driving ESG progress for Zalando with indirect sourcing insights. Read more

Young woman unpacking parcels with footwear, feeling happy with new online purchases, sitting in the bedroom at home

An AI-powered customer service solution for Amazon device customers. Read more

Operational excellence

Curbing cash leakage to save millions in supplier overpayments. Read more

Sustainability

Driving ESG progress for Zalando with indirect sourcing insights. Read more

An AI-powered customer service solution for Amazon device customers. Read more

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A leader in the retail industry

Horizon 3 Market Leader

HFS Horizons: Retail and CPG Service Providers, 2023

Horizon 3 Market Leader

HFS Horizons: Customer Experience Service Providers, 2024

Leader, IDC MarketScape:
Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment, 2024

Blog

What's next for generative AI in the consumer goods and retail industry?

Discover the transformative power of gen AI in the consumer packaged goods industry. Better insights and experiences on the way.

READ THE BLOG VIEW ALL INSIGHTS

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Point of view

Connect and conquer: Realize the power of generative AI in retail

In retail, it's not just big brands that can benefit from generative AI. Discover how small and midsize retailers can make the most of the technology.

READ THE BLOG VIEW ALL INSIGHTS

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An expert in retail is a click away

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Brief

Point of view

Genpact Intelligence

Retail

Be the retailer shoppers consider first