Find your place in our ServiceNow center of excellence

Are you a ServiceNow expert or a passionate newcomer?

Join a specialized team at Genpact that helps clients make the most of the ServiceNow platform. Our ServiceNow center of excellence (CoE) harnesses the power of innovation and creativity to propel digital transformation. We lead the way in driving cutting-edge solutions, making a real impact by transforming businesses and elevating customer experiences.

ServiceNow and Genpact

We established our partnership with ServiceNow in 2020 to help IT leaders get the best return on their investment. The partnership gradually expanded to include new and sophisticated ServiceNow solutions and today, Genpact is an Elite partner, providing ServiceNow expertise to clients across every industry.

The Genpact and ServiceNow partnership

Genpact is an Elite partner of ServiceNow, and together, we have built best-in-class industry solutions and differentiated offerings. Through our ongoing collaboration, we look forward to delivering compelling business outcomes to clients as they accelerate their digital transformation initiatives.

David Parsons

SVP, Global Alliances and Partner Ecosystem, ServiceNow

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How Genpact and ServiceNow work together

Introducing our team

Our ServiceNow CoE is a specialized team that works hard to help our clients maximize the value and effectiveness of the ServiceNow platform. We help to standardize processes, implement new solutions, and oversee continuous improvements.

 

The ServiceNow CoE is part of the Technology Services team within Genpact's Data-Tech-AI practice, which designs and builds technology solutions for enterprise leaders to support continuous transformation.

Our ServiceNow CoE covers a range of services, including:

 

  • IT Operation Management
  • IT Asset Management
  • Customer Service Management
  • Human Resource Service Delivery
  • Governance Risk and Compliance
  • Integrated Risk Management

Meet some of our interns and campus hires from around the world

Ina, Technical Leader

I've spent 5 years working on ServiceNow at Genpact, where I've grown my skills. Genpact's focus on development, diverse projects, and continuous learning, including earning my CSA certification, has been instrumental in my professional journey. Keeping up with the latest industry trends and technologies is crucial for professional growth, and Genpact often encourages employees to engage in workshops, conferences, and online courses. I'm grateful for the enriching experiences and support I've received at Genpact.

Viswanatha, Solution Architect

The Genpact ServiceNow CoE has been key to my growth as a solution architect. The thorough training provided a deep understanding of ServiceNow, boosting my confidence. I've received support in pursuing multiple certifications, which has earned me recognition within the global ServiceNow community. The CoE not only enhances ServiceNow expertise but also enables me to lead client discussions focused on delivering business value as part of transformational deals. I'm incredibly thankful for the invaluable learning experiences and mentorship I've gained.

Kashana, Technical Leader

I've been with Genpact for quite some time, and over the past 10 years, I've been immersed in ServiceNow. I began my Genpact journey as an incident manager, primarily using ServiceNow. Initially involved in small admin roles, my interest in ServiceNow grew. I seized the opportunity for classroom training and workshops, where I deepened my understanding, eventually advancing to the role of lead consultant. With ServiceNow, I've gained exposure to integrating tools like SuccessFactors and Oracle, delivering projects as a developer, senior developer, and tech lead.

Meirav, ServiceNow Developer

I joined Genpact right after finishing my bachelor's degree in computer science. At that time, ServiceNow was completely new to me, and I began my journey with the ServiceNow fundamentals course, progressing to the CSA and CSM certificates. I appreciate the continuous learning culture Genpact has; the ServiceNow team is very professional, and I feel there is always someone to turn to for guidance or help if needed. Additionally, there are lots of opportunities to learn, develop, and access the many training tools that Genpact provides.

What's in it for you?

If you choose to join our ServiceNow CoE, you'll become part of a team that prioritizes personal and professional growth. Here are some examples of what we offer:

 1. Comprehensive training:

 

The success of our ServiceNow COE depends on the success of every individual within it. That's why we provide comprehensive training programs so you have the knowledge and skills you need to excel in your role. Whether you're an experienced ServiceNow professional or new to the platform, we offer tailored training to support your development.

2. Career advancement:

 

Our ServiceNow projects cover a variety of industries and business solutions – essential to support your career growth. By joining the COE and leading your own ServiceNow projects, you'll gain hands-on experience with cutting-edge technology and soon become an industry expert.

3. Learning opportunities:

 

ServiceNow is an ever-evolving platform, and staying ahead of the curve is essential. We encourage continuous learning and provide access to resources, certifications, and industry events to keep you updated with the latest trends and advancements.

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Whether you're a ServiceNow expert or a newcomer, there's no time like the present to join our supportive and creative environment full of friendly, like-minded professionals.

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Careers at Genpact